Joe G in service the best

I left with a car that fit my budget and my needs. Paige, Rob, and Frank were kind and helpful. The only reason for four stars instead of five: the process is so dang long

Ralph was very helpful and polite!

Ralph was polite and insightful about my service. The experience was positive!!

Driver was on time to pick up my car for service, rental they left me was top notch, they preformed a B service and had my car back the same day. Excellent work!

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This is such a great dealership to purchase a car from! I never thought I would use EASY and buying a car in the same sentence! Ed, Brenden and the entire dealership made buying our truck so easy. They were upfront, honest and transparent which is a rare thing in our world today Thank you!.

Read at DealerRater

Ed was extremely helpful and professional and greatly simplified the process for us. Very grateful for his help in purchasing my Nissan versa!

Read at DealerRater

I don't often write reviews, but Mercedes-Benz of Hagerstown has earned every one of these five stars. When I purchased my vehicle, Sales Consultant Barry made the entire buying process professional, honest, and enjoyable. Even more impressive was what happened after the sale. It's easy to provide good customer service when you're making a sale—it's how a dealership responds afterward that truly shows its character. I experienced a post-sale issue that my local Mercedes-Benz service department was unable to diagnose. Rather than leaving me to deal with it on my own, Barry and Service Liaison ... Read More

Full review text opened.

DealerRater - Jul 1, 2026

I don't often write reviews, but Mercedes-Benz of Hagerstown has earned every one of these five stars. When I purchased my vehicle, Sales Consultant Barry made the entire buying process professional, honest, and enjoyable. Even more impressive was what happened after the sale. It's easy to provide good customer service when you're making a sale—it's how a dealership responds afterward that truly shows its character. I experienced a post-sale issue that my local Mercedes-Benz service department was unable to diagnose. Rather than leaving me to deal with it on my own, Barry and Service Liaison Lisa took ownership of the problem and went far above and beyond my expectations. They arranged for someone to drive a loaner vehicle over 65 miles to my home, picked up my vehicle, transported it back to their dealership, diagnosed the issue, completed the repair, and returned my vehicle to me. That level of commitment, communication, and customer care is incredibly rare today. At every step, Barry and Lisa kept me informed and made sure I was taken care of. They demonstrated that their commitment to their customers doesn't end when the paperwork is signed. If you're looking for a Mercedes-Benz dealership that genuinely stands behind its customers, I highly recommend Mercedes-Benz of Hagerstown. Barry in Sales and Lisa in Service exemplify what outstanding customer service should look like. They turned what could have been a frustrating experience into one that reinforced my confidence in both the dealership and the Mercedes-Benz brand. Thank you, Barry, Lisa, and everyone at Mercedes-Benz of Hagerstown for setting the standard for customer service. You've earned a customer who will gladly recommend your dealership to family and friends.

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Keep it in the family. Purchased a 2022 altima for our daughter. Brendan R Adam, Rob and Ed made the process smooth and quick!!! She loves her new altima!!!!

Brendan R is extremely kind and helpful. He made us feel comfortable throughout the entire process. We didn’t feel rushed or pressured once. 10/10 recommend buying from him and will return to him in the future!

Joe G in service the best

I left with a car that fit my budget and my needs. Paige, Rob, and Frank were kind and helpful. The only reason for four stars instead of five: the process is so dang long

Ralph was very helpful and polite!

Ralph was polite and insightful about my service. The experience was positive!!

Driver was on time to pick up my car for service, rental they left me was top notch, they preformed a B service and had my car back the same day. Excellent work!

Read at DealerRater

This is such a great dealership to purchase a car from! I never thought I would use EASY and buying a car in the same sentence! Ed, Brenden and the entire dealership made buying our truck so easy. They were upfront, honest and transparent which is a rare thing in our world today Thank you!.

Read at DealerRater

Ed was extremely helpful and professional and greatly simplified the process for us. Very grateful for his help in purchasing my Nissan versa!

Read at DealerRater

I don't often write reviews, but Mercedes-Benz of Hagerstown has earned every one of these five stars. When I purchased my vehicle, Sales Consultant Barry made the entire buying process professional, honest, and enjoyable. Even more impressive was what happened after the sale. It's easy to provide good customer service when you're making a sale—it's how a dealership responds afterward that truly shows its character. I experienced a post-sale issue that my local Mercedes-Benz service department was unable to diagnose. Rather than leaving me to deal with it on my own, Barry and Service Liaison ... Read More

Full review text opened.

DealerRater - Jul 1, 2026

I don't often write reviews, but Mercedes-Benz of Hagerstown has earned every one of these five stars. When I purchased my vehicle, Sales Consultant Barry made the entire buying process professional, honest, and enjoyable. Even more impressive was what happened after the sale. It's easy to provide good customer service when you're making a sale—it's how a dealership responds afterward that truly shows its character. I experienced a post-sale issue that my local Mercedes-Benz service department was unable to diagnose. Rather than leaving me to deal with it on my own, Barry and Service Liaison Lisa took ownership of the problem and went far above and beyond my expectations. They arranged for someone to drive a loaner vehicle over 65 miles to my home, picked up my vehicle, transported it back to their dealership, diagnosed the issue, completed the repair, and returned my vehicle to me. That level of commitment, communication, and customer care is incredibly rare today. At every step, Barry and Lisa kept me informed and made sure I was taken care of. They demonstrated that their commitment to their customers doesn't end when the paperwork is signed. If you're looking for a Mercedes-Benz dealership that genuinely stands behind its customers, I highly recommend Mercedes-Benz of Hagerstown. Barry in Sales and Lisa in Service exemplify what outstanding customer service should look like. They turned what could have been a frustrating experience into one that reinforced my confidence in both the dealership and the Mercedes-Benz brand. Thank you, Barry, Lisa, and everyone at Mercedes-Benz of Hagerstown for setting the standard for customer service. You've earned a customer who will gladly recommend your dealership to family and friends.

Read at DealerRater

Keep it in the family. Purchased a 2022 altima for our daughter. Brendan R Adam, Rob and Ed made the process smooth and quick!!! She loves her new altima!!!!

Brendan R is extremely kind and helpful. He made us feel comfortable throughout the entire process. We didn’t feel rushed or pressured once. 10/10 recommend buying from him and will return to him in the future!

Joe G in service the best

I left with a car that fit my budget and my needs. Paige, Rob, and Frank were kind and helpful. The only reason for four stars instead of five: the process is so dang long

Ralph was very helpful and polite!

Ralph was polite and insightful about my service. The experience was positive!!

Driver was on time to pick up my car for service, rental they left me was top notch, they preformed a B service and had my car back the same day. Excellent work!

Read at DealerRater

This is such a great dealership to purchase a car from! I never thought I would use EASY and buying a car in the same sentence! Ed, Brenden and the entire dealership made buying our truck so easy. They were upfront, honest and transparent which is a rare thing in our world today Thank you!.

Read at DealerRater

Ed was extremely helpful and professional and greatly simplified the process for us. Very grateful for his help in purchasing my Nissan versa!

Read at DealerRater

I don't often write reviews, but Mercedes-Benz of Hagerstown has earned every one of these five stars. When I purchased my vehicle, Sales Consultant Barry made the entire buying process professional, honest, and enjoyable. Even more impressive was what happened after the sale. It's easy to provide good customer service when you're making a sale—it's how a dealership responds afterward that truly shows its character. I experienced a post-sale issue that my local Mercedes-Benz service department was unable to diagnose. Rather than leaving me to deal with it on my own, Barry and Service Liaison ... Read More

Full review text opened.

DealerRater - Jul 1, 2026

I don't often write reviews, but Mercedes-Benz of Hagerstown has earned every one of these five stars. When I purchased my vehicle, Sales Consultant Barry made the entire buying process professional, honest, and enjoyable. Even more impressive was what happened after the sale. It's easy to provide good customer service when you're making a sale—it's how a dealership responds afterward that truly shows its character. I experienced a post-sale issue that my local Mercedes-Benz service department was unable to diagnose. Rather than leaving me to deal with it on my own, Barry and Service Liaison Lisa took ownership of the problem and went far above and beyond my expectations. They arranged for someone to drive a loaner vehicle over 65 miles to my home, picked up my vehicle, transported it back to their dealership, diagnosed the issue, completed the repair, and returned my vehicle to me. That level of commitment, communication, and customer care is incredibly rare today. At every step, Barry and Lisa kept me informed and made sure I was taken care of. They demonstrated that their commitment to their customers doesn't end when the paperwork is signed. If you're looking for a Mercedes-Benz dealership that genuinely stands behind its customers, I highly recommend Mercedes-Benz of Hagerstown. Barry in Sales and Lisa in Service exemplify what outstanding customer service should look like. They turned what could have been a frustrating experience into one that reinforced my confidence in both the dealership and the Mercedes-Benz brand. Thank you, Barry, Lisa, and everyone at Mercedes-Benz of Hagerstown for setting the standard for customer service. You've earned a customer who will gladly recommend your dealership to family and friends.

Read at DealerRater

Keep it in the family. Purchased a 2022 altima for our daughter. Brendan R Adam, Rob and Ed made the process smooth and quick!!! She loves her new altima!!!!

Brendan R is extremely kind and helpful. He made us feel comfortable throughout the entire process. We didn’t feel rushed or pressured once. 10/10 recommend buying from him and will return to him in the future!

Joe G in service the best

I left with a car that fit my budget and my needs. Paige, Rob, and Frank were kind and helpful. The only reason for four stars instead of five: the process is so dang long

Ralph was very helpful and polite!

Ralph was polite and insightful about my service. The experience was positive!!

Driver was on time to pick up my car for service, rental they left me was top notch, they preformed a B service and had my car back the same day. Excellent work!

Read at DealerRater

This is such a great dealership to purchase a car from! I never thought I would use EASY and buying a car in the same sentence! Ed, Brenden and the entire dealership made buying our truck so easy. They were upfront, honest and transparent which is a rare thing in our world today Thank you!.

Read at DealerRater

Ed was extremely helpful and professional and greatly simplified the process for us. Very grateful for his help in purchasing my Nissan versa!

Read at DealerRater

I don't often write reviews, but Mercedes-Benz of Hagerstown has earned every one of these five stars. When I purchased my vehicle, Sales Consultant Barry made the entire buying process professional, honest, and enjoyable. Even more impressive was what happened after the sale. It's easy to provide good customer service when you're making a sale—it's how a dealership responds afterward that truly shows its character. I experienced a post-sale issue that my local Mercedes-Benz service department was unable to diagnose. Rather than leaving me to deal with it on my own, Barry and Service Liaison ... Read More

Full review text opened.

DealerRater - Jul 1, 2026

I don't often write reviews, but Mercedes-Benz of Hagerstown has earned every one of these five stars. When I purchased my vehicle, Sales Consultant Barry made the entire buying process professional, honest, and enjoyable. Even more impressive was what happened after the sale. It's easy to provide good customer service when you're making a sale—it's how a dealership responds afterward that truly shows its character. I experienced a post-sale issue that my local Mercedes-Benz service department was unable to diagnose. Rather than leaving me to deal with it on my own, Barry and Service Liaison Lisa took ownership of the problem and went far above and beyond my expectations. They arranged for someone to drive a loaner vehicle over 65 miles to my home, picked up my vehicle, transported it back to their dealership, diagnosed the issue, completed the repair, and returned my vehicle to me. That level of commitment, communication, and customer care is incredibly rare today. At every step, Barry and Lisa kept me informed and made sure I was taken care of. They demonstrated that their commitment to their customers doesn't end when the paperwork is signed. If you're looking for a Mercedes-Benz dealership that genuinely stands behind its customers, I highly recommend Mercedes-Benz of Hagerstown. Barry in Sales and Lisa in Service exemplify what outstanding customer service should look like. They turned what could have been a frustrating experience into one that reinforced my confidence in both the dealership and the Mercedes-Benz brand. Thank you, Barry, Lisa, and everyone at Mercedes-Benz of Hagerstown for setting the standard for customer service. You've earned a customer who will gladly recommend your dealership to family and friends.

Read at DealerRater

Keep it in the family. Purchased a 2022 altima for our daughter. Brendan R Adam, Rob and Ed made the process smooth and quick!!! She loves her new altima!!!!

Brendan R is extremely kind and helpful. He made us feel comfortable throughout the entire process. We didn’t feel rushed or pressured once. 10/10 recommend buying from him and will return to him in the future!